Returns

Satisfaction Guarnteed

It's simple. We want you to be 100% satisfied with the purchases you make at Education Station. If you're not 100% satisfied, you may return or exchange any item, with the exception of reproducible material & some custom furniture, as long as the item is in its original, resalable condition, within 30 days of the shipment's receipt.    For items that are damaged or have a rare manufacturer's defect, please contact Education Station immediately so we can assess the situation and take quick action to file a freight claim or replace your product under warranty.  Please do not return items without prior authorization.

Note: Please call for authorization prior to returning. You may reach us at 780-475-4680.

How to Return or Exchange a Product

1. Take it to one of our Education Station Stores

You can return or exchange a product purchased from educationstation.ca at any of our Education Station stores:

North Edmonton Store
13204 137 Avenue
Edmonton, AB Canada
T5L 4Z6
South Edmonton Common Store
1653 102 Street
Edmonton, AB Canada
T6N 0B1

Bring the item and the original receipt to our store along with the item in its original packing material if possible. Give us the reason for your return/exchange. Tell the associate if you want a refund on your credit card (minus any shipping charges), or if you wish to exchange the item.

Note: Unless the return/exchange is due to an educationstation.ca error, we can't refund shipping charges.

2. Send Your Return/Exchange to Our Education Station Warehouse

If you don't live near one of our stores, you can return or exchange your item directly to our warehouse.

Please write your order number and the reason for your return/exchange on a slip of paper you enclose in your package. Wrap the package securely. Use the original packing material, if possible. Send the package back to the address listed below.

For your protection, we recommend you send your return/exchange with an insured, trackable carrier, like Purolator, UPS or FedEx. Once we receive your item, we'll send you confirmation via e-mail.

We'll process your return/exchange within 7-10 days after receipt of your package. Please allow one billing cycle for the credit to appear on your credit card statement.

Send it to:

Education Station Warehouse
13212 137 Avenue
Edmonton, AB Canada
T5L 4Z6

SPECIAL NOTE:

Furniture is considered special order and requires preauthorization prior to returning and a 25% restocking fee may apply. Under some circumstances furniture may not be returnable (primarily custom colored tables and chairs). Please call the warehouse at 780-475-4680 for further information on furniture return policies.

Education Station Apple